Shipping & Delivery
*Federal Express (FedEx)
Orders which do not meet the restrictions for FedEx will be shipped by standard ground and charged accordingly without notification. FedEx shipping does not guarantee time in transit.
Discount Aero Parts ships via 1-2 day ground service for in stock orders and 2-4 days for most out of stock orders, within the USA. Express delivery is available for an extra charge. Same-day delivery may also be available in your area. Shipping charges are based on the total weight of your order but your items may arrive in more than one box. Certain conditions apply. Discount Aero Parts currently ships to destinations in the USA as well as internationally.
Some of the items which are considered "oversize" may be noted on the website. Oversize fees range from $11.99 to $19.99. Exact charge will be noted at checkout. Oversize packages cannot ship Overnight. Oversize packages cannot be combined with other packages, therefore an additional shipping charge will be incurred for additional items on your order.
Every in-stock order we receive ships out within 24 - 48 hours. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. If you are having your merchandise sent to an address that is different from your billing address we request that the address be on file with the credit card company. Discount Aero Parts has the right to turn down an order that is shipped to an address other than the billing address on your order. Please ensure that your shipping address is on file with the credit card issuing bank so we can process your order. Delays due to payment processing are not the responsibility of Discount Aero Parts.
Standard shipping is ground delivery via FedEx. Shipments via FedEx provide tracking for your merchandise.
Shipment Arrivals Time in transit is not guaranteed by the FedEx. Air shipment time in transit is guaranteed by the shipper. However, most carriers are closed for national holidays and not held responsible for delays dues to weather conditions or natural disasters. Your shipping acknowledgement includes a tracking number for all Federal Express shipments. This will be emailed to you when it becomes active in the carriers database (typically the following morning after the ship date). Accurate tracking is not available until 1 business day before the expected arrival date. You may visit the following websites to track your packages http://www.fedex.com/tracking.
Missing or Damaged Shipments:
Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.
Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.
Returns & Replacements:
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines.
Returned merchandise must be in unused condition and in its original packaging. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
Please contact us for a return authorization number. Returns must have a return authorization number to be processed. Freight charges will not be refunded. The customer is responsible for insured shipping back to Discount Aero Parts. Returns sent COD will not be accepted. Damaged Merchandise If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Missing Parts Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacture.